ChatGPT responses to patients rated more empathetic than doctors – research

ChatGPT also appeared to score higher than doctors on the quality of responses to patients

Researchers said further studies are needed to evaluate whether chatbots such as ChatGPT can be used in clinical settings to help reduce burnout in doctors (John Walton/PA)

A chatbot appears to be “significantly more empathetic” than doctors when responding to questions from patients, according to scientists.

Researchers asked a team of licensed healthcare professionals to rate responses from doctors as well as ChatGPT, a computer program designed to simulate online conversations with humans.