Bags being returned to T5 passengers, says BA chief
The chief executive of British Airways tonight issued a fresh apology to travellers caught up in the Heathrow Terminal 5 fiasco but insisted the new facility would be a success.
Willie Walsh said BA was holding 19,000 bags in temporary storage – rather than 28,000 as the Government said earlier – and hoped to start returning 5,000 of them to their owners tomorrow.
