Victims need to be heard too

Not too long ago, on a weekday morning, a woman rang the sports desk. The woman hadn’t been speaking long before it became evident her voice was shaking with anger.

This, in itself, wasn’t an unusual scenario. Listing the incorrect TV channel on a Manchester United preview has been known to produce a comparable reaction.

But this woman’s distress was more personal and didn’t, it turned out, relate to anything the newspaper had printed.