Listening, learning, consistent delivery: Gas Networks Ireland’s customer focused culture
Kate Gannon, customer care and communications, Gas Networks Ireland: “We have over 720,000 customers in 23 counties in the Republic of Ireland. Every household and business connected to the gas network is a customer of ours.”
Gas Networks Ireland’s commitment to going above and beyond for consumers is yielding tangible results for the organisation and its customers. In 2024, the company achieved a 94 per cent overall customer satisfaction score, with complaints down by 31 per cent compared to 2023.
