Q&A

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Q. I invited an agent to give me a quote on replacing my windows, but the deal keeps changing and the number going down when he calls me. I feel pressured.

A. This is a common marketing device. Get at least three quotes from three reputable companies, take a deep breath and compare them on their merits. Giving a high number and then discounting with intimate ‘friends and family’ discounts is not unusual. If he puts a time limit on the offer, walk away.

Q. My windows feel draughty but I don’t think the frames are at fault. What should I do?

A. If the perimeter of the window and the wall is failing, there could be air getting in. With the window tightly shut, try holding a lit candle carefully around the join of the window and wall, and the window and frame. If it flickers, your window may be improperly installed and need of a seal or re-install.

Q. I’m not keen on PVCu or aluminium windows but cannot afford wood, what’s the alternative?

A. Well wood is not as expensive as you might think and for standard unit sizes can even be comparable to a quality PVCu. For alternative frame options in a light, easily maintained material see what Marvin’s new fibreglass range has to offer. www.marvin-architectural.com or contact 021 4847993.