Cancelled 999 calls: 'Sustained, intrusive engagement' by gardaí needed to resolve issues

Report commissioned by Garda oversight body found that some call-takers were 'rude', 'impatient', and 'lacked empathy'

Garda Commissioner Drew Harris, Deputy Commissioner Anne-Marie McMahon, and Assistant Commissioner Paula Hilman attend a meeting between the Policing Authority and Garda Commissioner Drew Harris with members of An Garda Síochána at Dublin Castle. Picture: Gareth Chaney/Collins Photos

"We've said this review has shone a light into the control rooms. A light that wasn't there before."

These were the remarks made by Assistant Garda Commissioner Anne-Marie McMahon during yesterday's meeting of the Policing Authority with senior Garda figures.