The right way to go about a refund

Consumer rights expert Tina Leonard says for “a camera that broke down or doesn’t work, your consumer rights kick in immediately.”

Consumer rights apply to broken goods, but not all shops accept returns of undesired items, says Colette Sheridan

AS you emerge from the excesses of Christmas, January is the time of year when you need to make a fresh start, sorting out finances, checking out better phone deals and energy costs. But before you tackle a spreadsheet detailing your out-goings, it’s also time to do something about unwanted gifts received over the festive period.