’Customer service is built on insult and short shrift’

TUESDAY, 1pm. 

In here, where customer service is based on the principles of insult and short shrift, I must run the gauntlet of its owner, Paul, but first I must run the gauntlet of his auld shite.

Lamps, settles, tables, and bric-a-brac are all arranged as impediments to movement; injurious obstacles or death-traps.