Tracking PTSB - Mortgage holders let down

The admission by Permanent TSB that 22 of its mortgage customers lost their homes due to the bank’s failings is shocking but, sadly, not surprising.

Since the recession — and even before it — many personal customers have become accustomed to being disrespected while major businesses are treated like gods.

Permanent TSB has agreed to offer a compensation package to more than 1,000 customer accounts over mishandled mortgages by it and its subsidiary, Springboard Mortgages.