Cruel of Irish Rail to leave train passengers standing

I’m 13 years old and last Thursday, my 76-year-old granny and I were travelling to Cork by train, via Irish Rail.

When we arrived at Dublin’s Heuston Station to begin the journey, I bought my ticket with my confirmation money.

After that, we were kept waiting until a loud announcement came over the sound system and everybody rushed onto the train in a panic to get a seat.