A cautionary tale of a credit card, 50 quid and a call centre smart ass

THE voice on the phone asked if I was me.

A cautionary tale of a credit card, 50 quid and a call centre smart ass

I confessed to being me. As the voice continued, I realised it was from a call centre.

Because I have trained many people working in call centres, I warmed up immediately. Call centres have fast staff turnover, mainly because the work is hell. Some tasks are worse than others. Cold calling comes up at the top of the horror scale. Next in line comes trying to fix people’s computer problems by remote control, closely followed by trying to help customers whose satellite televisions have stopped dead, which they usually do just before the final kick in injury time or the last putt of a major golf tournament.

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