EU should act to stop airlines abusing passengers

YOU regularly report horror stories of air travel — of endless delays, strandings, nights spent in airport lounges, petty, obstructive bureaucracy and the devious way airlines sneak in additional charges.

As well as incompetence and factors outside their control, much of this is down to the airlines trying, by fair means or foul, to reduce fares and increase profits.

Airlines regard passengers as a nuisance, treating them like cattle and organising things according to their whims with complete disregard for passengers’ convenience.