Irish Rail should have to give more than a ticket refund when service fails

ON Thursday, November 16, hundreds of people were left stranded at Heuston Station in Dublin because three trains broke down. Two of these were the result of problems that Irish Rail have known about, but haven’t got round to fixing yet.

Now the company has apologised by printing big posters with the wrong date on them. Can they do anything right?

Many people were left stranded — it took three hours for some to leave the station, and they had to try to get child-minders, shopping and other things rearranged for the evening.