Airport experience leaves a lot to be desired — and improved

I RECENTLY used the new terminal at Cork International airport and this is a brief summary of our experience. In isolation, most of the following would have been acceptable.

First, the departure display board indicated a specific check-in desk for our flight to Tenerife but the said desk displayed Nice as the destination. I went to the check-in person, enquired as to what destination she was checking in and she said Tenerife. I pointed out that the display over the counter indicated Nice and she said she would have it corrected.

The queue for this flight had extended to the bookshop and had split in two directions. A member of staff tried to form a single queue by asking people who was there first.