When you meet someone who just really needs to stop talking

I was quite surprised this particular client came back. I tend to be blunt in my communications advice, but on this occasion, I was rather blunter than usual, writes Terry Prone.

The client is a man who loves sound bites and slogans, because he believes everybody but him should cut to the chase, manage our day and not waste time faffing around.

So at the end of the three-hour mentoring session, he fixed me with a gimlet eye. I’m not that sure what a gimlet eye actually is, but it felt gimlet enough to be going on with.