Humphreys: 'Processes in place to ensure cancelling 999 calls never happens again'

Assurances from Garda commissioner that when someone calls emergency services they can trust that they will be helped

The minister for justice has said the practice of cancelling thousands of emergency calls "should not have happened" and that there are now processes in place to ensure it "never happens again".

The minister said that Garda Commissioner Drew Harris has "assured" her that when someone calls 999 now they can expect and trust that gardaí will help.  However, Heather Humphreys said she is unable to make any further comment until a review is completed.