Judge slams Eircom for ‘disgraceful’ threat to customer care workers

Eircom agents were not permitted to give customers the complaints number or code of practice; otherwise, they would face 'disciplinary action'

Shelley Horan, counsel for ComReg, said Eircom did not adhere to the legal requirements, and made 'deliberate decisions' not to handle complaints in an acceptable manner.

A judge has described as "disgraceful" how telecom giant Eircom threatened staff with "disciplinary action" if they handled customer complaints according to its own code of conduct and in compliance with Irish law.

At Dublin District Court, Judge Anthony Halpin convicted and fined the company €7,500 after it was prosecuted by the Commission for Communications Regulation (ComReg) over its former customer complaints procedures.