Call for streaming services to provide 'clear, prominent' complaints process for children 

The Children’s Rights Alliance said it is “vital to ensure that children and young people whose rights are not respected by the on-demand service provider(s) and who have exhausted all appropriate channels with the relevant service or platform, have access to an effective remedy in line with their rights under the European Convention of Human Rights.” File picture

The media regulator Coimisiún na Meán is being called on to provide children and young people with a “clear, prominent, and age-appropriate complaints handling process” in its new service code for video streaming services.

In July, the media watchdog published a draft service code and rules for providers of video-on-demand services. The regulator says the completed code and rules will be applied to video-on-demand service providers who have their EU headquarters in Ireland.