HSE's use of model meant for private sector undermines patient care, says professor

The HSE's focus on key performance indicators (KPIs) initially came from wanting to be more transparent but actually creates a management class in the healthcare system. File picture

Health services have become too focused on counting patients instead of treating the sick, with stark results for children’s mental health, a University of Limerick psychology professor has said.

Professor Orla Muldoon warned against the ‘managerial’ approach to hospitals, which can ignore people working in a system in favour of counting outcomes.