Energia rapped for overcharging customers for seven years

The Commission for Regulation of Utilities said that there was a “low average value of this overcharge over the customer’s lifetime with the supplier”, averaging out at around €1.96 per account. File photo

Electricity and gas supplier Energia has received a rebuke from the energy regulator for charging household customers incorrectly for seven years without detecting the issue.

Energia, which currently has around 200,000 household customers, had used two different systems to calculate a customer’s standing charge which led to them not being charged in line with the quoted annual standing charge over the course of a year.