Family misses out on holiday after calling passport office 800 times in one day

Aideen Moen rang the passport office 800 times before having to cancel her family's holiday.

A couple who said they called the passport office up to 800 times in one day to try to get their six-month-old a passport had to cancel their holiday to Portugal at the last minute when they could not secure the document.

Aideen and Liam Moen from Co Armagh submitted baby Thomas’s first passport application at the start of February, but they have now missed out on plans to bring him to his grandmother’s 60th birthday in Portugal this weekend as his passport never arrived.