Almost half of gas and electricity customers don't read bills or switch suppliers

The Commission for Regulation of Utilities survey also found low customer knowledge of the ‘priority services’ register and the ‘special services’ register, File photo

Despite soaring energy costs, almost half of all gas and electricity customers don’t switch suppliers or read their bills, a new survey has found.

It has prompted fresh advice from the Commission for Regulation of Utilities (CRU) for consumers to shop around to find the best energy deals, and for vulnerable consumers to avail of special additional protections.