Tenfold increase in phone network outages, Comreg finds

New figures published by ComReg show over 50.7 million user hours were lost due to various incidents which affected phone networks in 2020. Picture: Kevin Clancy / GreenGraph.

The State’s telecom watchdog has blamed IT problems together with poor staff supervision and training as the major reasons behind an almost tenfold increase in the loss of fixed and mobile phone services to customers last year.

New figures published by ComReg show over 50.7 million user hours were lost due to various incidents which affected phone networks in 2020.