Eir still tops for consumer complaints to watchdog

Eir said that it making "substantial progress" on its care wait times, having hired more than 200 new care agents in recent months, which it claimed was leading to "significant improvements."

The amount of complaints and issues raised by customers in relation to Eir has fallen sharply in recent months, figures from the communications regulator have shown — but it is still generating the highest amount when it comes to telecommunications firms.

The Commission for Communications Regulation (ComReg) figures for the last quarter of the year showed that its consumer care team recorded 2,120 fixed service provider issues for Eir, and a further 689 in relation to its mobile service.