Ulster Bank announces 350 jobs for Belfast

Ulster Bank have announced 350 new jobs at their Direct Customer Contact Centre in south Belfast.

RBS and Ulster Bank are investing £300,000 in additional office space at the centre in Danesfort to handle calls from RBS and NatWest customers in addition to the calls and webchats Ulster Bank already handles for its own customers.

The North's First Minister Peter Robinson said: "This investment by RBS/Ulster Bank creating 350 new jobs demonstrates once again how Northern Ireland is recognised internationally for the quality of our local talent in terms of educational qualifications, communication and social skills. These qualities are of the utmost importance to a company that wants to provide the highest possible levels of customer service.

"The Ulster Bank Contact Centre is a shining example of what can be achieved in Northern Ireland to secure this type of investment amongst intense global competition.

The deputy First Minister Martin McGuinness said: "RBS, Ulster Bank and NatWest are very ambitious and the decision to locate these jobs here is testament to the dedication and ability of existing staff and management.

"This customer contact centre has already been recognised as an example of best practice in the industry.

"Changing customer behaviour and technology are impacting how we lead our lives and carry out daily transactions including banking. This contact centre will enable the RBS and Ulster Bank to be tuned in and responsive to these evolving needs. The people who will be trained and employed here will be central to how the bank engages with customers."