Ferry travellers slam handling of sailings cancellation

Irish Ferries’ handling of the cancellation of all its summer sailings on the new WB Yeats ship from Dublin to France has been criticised by customers who say they have had difficulty getting through to its helpline and are left “in limbo”.

On Tuesday, the company announced that it has been forced to cancel some 6,000 bookings due to a delay in the delivery of the new WB Yeats ferry by German shipbuilder FSG.

While a helpline is available for affected customers, some yesterday complained that they have been unable to get through to Irish Ferries.