‘We don’t offer solutions. We listen, we don’t fix’

Childline volunteer Margo O’Sullivan was asked a fundamental question when she first began training as a volunteer.

Her answer has allowed her to work on the phoneline, taking calls from children all over the country for almost seven years.

“One of the first questions I was asked here was: ‘Are you the type of person who can cope with not being able to fix everything?’” explains Margo.