Gas users face hefty charges after error

A system that was supposed to help Bord Gáis Energy customers manage their payments has left some facing significant charges, due to an error in how the utility calculates its accounts.

“It’s important to note that no Bord Gáis Energy customer has been overcharged, nor have their bills been incorrectly calculated,” said the company.

The issue affects customers who signed up for a ‘Level Pay’ scheme. It was supposed to estimate the amount of gas a customer would use in a year, and spread the predicted costs over fixed monthly payments.