Driver behaviour source of most taxi criticism

Complaints about taxi drivers’ behaviour to the National Transport Authority accounted for more than half of complaints concerning taxis last year. 

In contents of complaints released by the National Transport Authority, a small number of customers felt “frightened” by a taxi driver’s behaviour.

In one case, a hotel worker said a taxi-driver told the worker to fuck off several times and that he would “see me on Monday night when I am alone”. As a result of the complaint, the authority issued the driver with a reminder of his duties and responsibilities as a taxi driver.