BoI rows back on cash counter restrictions

Bank of Ireland has rowed back on planned restrictions for over-the-counter withdrawals and lodgements.

A spokeswoman for Bank of Ireland reiterated that elderly customers who are not comfortable using self-service channels or other technology solutions will be assisted by branch staff at the self-service channels or at the counter.

“If they feel that they don’t want to use a machine branch staff will be there to help them at the counter so they do have the option,” she said.