‘RIP’ letter from Irish Water is callous and distressing, says widow

A young widow has told of her shock at seeing a water bill addressed to her dead husband — complete with the letters ‘RIP’ after his name.

‘RIP’ letter from Irish Water is callous and distressing, says widow

Mother of two Jessica Montague said that receiving the letter was “a complete and total shock”.

“We got two letters. One was a bill and the other was an information pack and some leaflets. It’s callous and distressing because the fact is they obviously knew the person they were addressing was deceased because they wrote RIP. It’s horrible. It makes you relive all these emotions all over again.”

The letters were seen by her children. “Alan will be dead six years this June. He died of a brain tumour when our kids were just three and six-years-old. The whole back-story to it is very sad so you can imagine this is very distressing.

“My eldest saw the letter as well and started asking what it was and why it had been addressed to his daddy.

“This isn’t OK at all, it’s just wrong. It seems like some strange phishing or spamming way of getting information.”

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Ms Montague said she heard other people in the area had received similar correspondence. “There are other people out there receiving these letters. I’m shocked at the callous indifference this shows.”

Ms Montague said she has “serious concerns” about Irish Water and, as such, has not registered with them.

“I don’t want to contact them because that puts me in a contractual position that I don’t want to be in, but if I don’t contact them I’m just going to keep on getting mail with the same name on them. I’m stumped.”

When the Irish Examiner contacted Irish Water about the issue, a spokesperson apologised for any distress caused and asked that the customer contact them “to amend the record”.

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