Bank told to provide real person for customer

A judge has told banks they will have to provide real people, and not just faceless voices at the end of a callcentre phone, to deal with client complaints about their financial problems.

Judge Jacqueline Linnane yesterday adjourned until March an application by Vhp Ireland Limited for judgment for almost €30,000 against a Dublin taxi owner who had bought his Ford Mondeo car initially through Bank of Scotland.

Bank of Scotland, in early 2012, sold its multi- million-euro loan book which had been bought by Vhp Ireland Limited, part of a US investment group.