Ryanair forced to change course in how it sells insurance online

Ryanair has made changes to how it sells insurance on its website following intervention by the National Consumer Agency.

In September, following an investigation, the consumer rights body told the airline of its concerns relating to the manner in which it was selling insurance on its website.

The NCA felt Ryanair presented information in relation to the sale of travel insurance in a manner which was “unclear, ambiguous and could cause some consumers to unwittingly purchase a policy”.