Fighting crime begins with location! location! location!
As one of the call-takers at Garda Communications Centre dealing with 999 calls, she handles all sorts of emergencies — from public order to domestic violence, from burglaries to shootings. Victims can be often terrified, agitated and even abusive, she needs to calm them down to help them.
“People act differently when they are stressed,” said Ann. “They talk louder and faster, they can be angry, they can be even abusive, which all makes it more difficult to get their location. And that’s what I need to do — get a location.”
