Decline in queries regarding airline compensation

The number of queries from air passengers about their rights to compensation as a result of cancellations and delays has decreased by 9% in the first half of 2013.

Figures published yesterday show the Commission for Aviation Regulation (CAR) received 1,416 queries from airline customers over the period, which resulted in 578 formal investigations.

About 40% of complaints which resulted in probes related to flights operated by Ryanair, with a majority of these on the subject of long delays.