Banks found to be biggest source of consumer rage

Banks were the single biggest reason for calls to the National Consumer Agency’s help line last year, with concerns over hidden charges and other fees topping the agenda.

The situation was revealed in the State watchdog’s latest annual report, which said solicitors’ fees, doorstep selling, and ‘clocked’ cars whose odometers have been falsified are also unfairly hitting people’s pockets.

According to the report, the agency last year received almost 60,000 calls or emails from members of the public.