Ryanair slams ‘awful service levels’ at Dublin’s T1

Ryanair has claimed “awful service levels” in Dublin Airport is causing massive delays at peak times in T1.

Inadequate staffing, said the airline, has led to long queues at security units in the new terminal, with only half open at peak times. This is causing delays of up to 45 minutes, and “severe stress and anxiety” to passengers, some of whom miss their flights.

However, the Dublin Airport Authority said the claim of 45 minute delays was “without foundation”.

In a statement, Ryanair said the Dublin Airport Operators Committee wrote to the Commission for Aviation Regulation in July about the situation.

The AOC also called on Leo Varadkar, the transport minister, to intervene, advising an average seven out of 13 security units are unmanned at peak periods.

Ryanair claimed, in some cases, the DAA routed T1 passengers through security at T2 due to the backlog, resulting in walks of over 1km for passengers.

Stephen McNamara of the airline called on the DAA and the Department of Transport to take immediate action to eliminate queues by instructing staff to ensure all security points are adequately manned and to put passengers’ interests ahead of a DAA roster “agreement”.

“Dublin Airport has experienced a substantial fall in passenger numbers due to the high costs imposed by the DAA monopoly,” he said. “Passengers, who pay dearly to pass through one of Europe’s most expensive airports, continue to suffer the worst service levels of any of the 170 airports where Ryanair operates.”

But the DAA said recent statistics from the Commission for Aviation Regulation show that 97% of the time, the average security queue length at the airport is under 10 minutes while over 99% of the time, it is less than 20 minutes.

It also said passenger traffic rose 2% last year.

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