Ciara plays waiting game after paying €220 for books

Ciara O’Sullivan ordered 28 books from website schoolbooks.ie on Aug 4 and the €220-plus bill went out of her account days later.

However, after hearing about problems with the company’s deliveries a few days later, she and husband David began a three-week effort to reach the company by phone and email.

“I eventually got an email and a phonecall back late last week, to assure me the books would get to us on Monday. But the kids went back to school this morning without them,” said Ciara.