Stricter customer procedure rules imposed on banks

A STRICTER set of rules have been slapped on the country’s banks when it comes to mortgage lending and dealing with customers in arrears.

The Central Bank’s new rules now include more stringent requirements for mortgage affordability testing and a ban on unsolicited personal or “doorstep” visits.

New rules have also been set out on dealing with consumers who are in arrears on credit card bills, personal loans and buy-to-let mortgages.