‘It took them 10 minutes to lay off 600 people’

“IT took them 10 minutes to lay off 600 people.”

Sales agent Paul O’Brien succinctly sums up the gathering — or “all-hands meeting” as management called it — when everyone at the Talk Talk call centre in Waterford realised, midweek, they’d be looking for alternative employment within 30 days.

Part of the retentions team — responsible for “stopping customers from cancelling or leaving” — Paul is originally from Cork and has worked at Talk Talk for several years.