European directive will enhance shoppers’ rights on internet

AN END to pre-ticked boxes and at least one fee-free way of paying for goods online should make internet shopping easier.

Despite the growth of internet shopping, which has doubled in the last six years, many consumers are put off by fear of losing their money or being unable to exchange goods.

Now the way has been opened for safe and easy online shopping following agreement between member states and the European Parliament on an updated Consumer Rights Directive.

Following late-night talks in Strasbourg, it is expected that the rules will become law later this year.

Last year, nearly 60% of people bought goods or services over the internet, but up to two-thirds of attempted purchases fail because shops are not willing to sell to buyers living in another EU country.

In future, traders will have to clearly tell shoppers before they fill out forms whether they will deal with them and provide the services or goods.

For all those who book travel online, the new rights will put an end to hidden charges such as those associated with services bought by opt-out, pre-ticked boxes.

Among the long lists of methods of payment, companies must provide at least one method that will be free of charge for the consumer.

The rules will also cover off-premises purchases such as at Tupperware parties.

Such cases will be covered by a cooling-off period, as will internet sales, where consumers will be able to withdraw from purchases during a 14-day period that will start with the day of the delivery of the goods.

If the seller does not properly inform the consumer about this right, the withdrawal period will be prolonged to one year. All necessary information on how to contact the trader must also be provided. The cost of returning goods must be clearly indicated, and consumers can use a simple, EU-wide withdrawal form.

The withdrawal will also apply to Ebay and other online auction sites, but only to professional sellers.

A consumer’s right of withdrawal will not apply to urgent repair and maintenance works or once a consumer has begun to download material. There will be exclusions for crafts people operating small businesses.