Vhi Healthcare nurseline takes 67,000 calls last year
The service provides 24 hour access to qualified nurses by phone and is available exclusively to Vhi Healthcare customers. Nurseline was launched 11 years ago. Customers in Dublin placed the most calls, nearly 20,000 over the course of the year, and the top medical concerns from parents included queries about vomiting, diarrhoea, high temperatures and rashes.
Vhi NurseLine’s pregnancy support service was popular with nearly 6,000 calls received and nearly 5,000 calls were made by new mums who had just had their baby. The Vhi NurseLine midwives answered nearly 600 email queries and the nurses received approximately 1,100 general medical queries by email.
