Get it right when they get it wrong

WITH the recession hitting everybody hard, Irish people are finally getting to grips with the lost art of complaining.

Late planes, trains and buses, poor restaurant service, overcharging, all the things that are the bane of all our lives are things that, with the right guidance, can be resolved. All with a good complaint.

Britain’s Jasper Griegson is perhaps the world’s most famous complainer.