EU initiative to assist victims of consumer scams

AN EU initiative is to be set up that will help victims of consumer scams who are currently facing unsatisfactory barriers to compensation.

Launched yesterday, the European Commission is looking for the public’s views on the best way of dealing with large-scale consumer complaints and has initiated an online public consultation to find out how best to settle grievances.

Latest research by the commission shows that almost 70% of Irish customers would be more willing to defend their rights in court, if a collective redress scheme was in place, while 59% who complained to a trader were not satisfied with the way their complaint was dealt with.