Children’s nurseries organisation calls for clear procedure to tackle issues

THE National Children’s Nurseries Association (NCNA) has called on its members to put a clear and accountable complaints procedure in place so that issues in relation to crèches can be resolved quickly and fairly.

This follows an Irish Examiner investigation which found approximately 100 complaints had been logged over the course of a year by parents of children attending crèches around the country.

Yesterday Teresa Heeney, acting director of services with the NCNA, said: “Even in the best of services, difficulties and misunder-standings can arise and the NCNA encourages members to have a clear complaints procedure in place to ensure that complaints and issues can be resolved quickly and fairly.”