Airlines rapped for difficulties in securing refunds

AIRLINES including Ryanair have been accused of imposing inexplicably high administrative fees to deter passengers who cancel their flights from reclaiming airport taxes and other charges.

The UK Air Transport Users Council yesterday criticised the policy of many airlines with regard to the refund of taxes, fees and charges (TFCs) when passengers fail to take their planned flights.

A survey of many leading airlines showed the vast majority only refunded TFCs subject to administration fees.