Dáil to discuss plans for user-friendly social services

NEW legislation is to be brought before the Dáil next week to create a customer-friendly information service for people seeking social services, it was revealed yesterday.

It will also see a new advice service set up for people with disabilities who have difficulties obtaining assistance from the State.

Social and Family Affairs Minister Seamus Brennan said it was a major overhaul and modernisation of the sector. “The provision of independent, clear and accessible information has a central role in helping to break down barriers, eases anxieties, opens up opportunities and very often clears the way for citizens, particularly those who are most vulnerable in society, to improve their situations and build better lives,” he said.

“When you consider that over €970,000 payments are made by my department each week it is understandable why queries on welfare rights should make up more than one third of overall information and advice queries.”

The new Citizens Information Bill will be introduced into the Dáil next week and the legislation is expected to become law before the end the year.

The major information, advice and advocacy initiative includes:

A high quality, customer-focused information services Delivery of a one brand Citizen Information Service through more than 230 Citizens Information centres, the Internet and a single phone number.

Increased funding totalling €55 million for 2006/7 to allow the new Citizens Information Board to improve and expand.

The undertaking of nationwide, high profile information and awareness campaigns on specific social services and welfare issues.

Increased and targeted emphasis on the provision of clear and accessible information for all immigrants on their rights, entitlements and supports.