Banks suffer in value-for-money list

BANKS received the most complaints from customers last year and provide the lowest value for money, a customer satisfaction survey has found.

The latest European Customer Satisfaction Index (ECSI) report from Excellence Ireland found that bank customers gave the sector the lowest value for money score just 6.2 out of 10 which remains unchanged from last year's rating.

Mobile networks increased their value for money score from 5.9 in 2001 to 6.4 last year.