Cavanaghs of Charleville receives award from Ford Ireland

Cavanaghs of Charleville has again been singled out for special attention by Ford Ireland when its aftersales and service division scooped the Ford Chairman’s Award for Customer Satisfaction.

The result — which is the outcome of a continuous process of customer surveying of Cavanaghs customers by Ford Ireland over the course of the year — saw Cavanaghs achieve an overall score of 88.4% satisfaction against a Ford target of 76%.

This brings to 14 the number of chairman’s awards Cavanaghs has won since 1997, in sales and aftersales. It won the Chairman’s Award for Outstanding Customer Satisfaction for seven years in a row from 1997 to 2003 and a further seven-in-a-row between 2008 and 2014.