I HAVE previously written of the atrocious service from Eircom and Iarnród Éireann. Their responses went something like this: ‘We are surprised to hear such awful things happened to you.

IN recent years health and safety legislation has been called on more and more to explain away declining services from agencies that purport to serve the public.

MY grandmother was frequently wont to declare that ‘eaten bread is soon forgotten’, and how fitting her adage was in the light of latter-day treatment of our older citizens.